People Hive is supporting a client in Espoo, Finland, in the search for an experienced and dynamic Aftersales Manager / Head of Aftersales to lead and scale their aftersales operations within a highly technical electronics environment.

This is a pivotal role combining hands-on technical problem-solving, strategic operational leadership, process development, and team management. The successful candidate will play a key role in building safe, efficient, and scalable aftersales operations to support the client's international growth.

The position is suited to a proactive leader with a strong technical background and a focus on technical excellence and operational efficiency.

Critical Requirements

Strong technical background in electronics or electrical systems
Ability to read technical drawings and diagnose faults
Proven experience leading service, support, or aftersales teams
Strong communication and stakeholder management skills
Hands-on, solution-oriented leadership approach
Willingness to travel within Finland, the Nordics, and Europe

Key Responsibilities / Important Requirements

Ensure service, support, and warranty SLAs are consistently met
Lead daily aftersales operations, allocate resources, and remove operational roadblocks
Troubleshoot complex technical and operational issues
Develop and document scalable aftersales processes
Drive workplace and electrical safety standards
Collaborate closely with Product Development, Sales, and Customer teams
Build and expand a network of service partners
Identify opportunities for service contracts, upgrades, and spare parts sales

Nice to Have

Experience scaling operations and developing service processes
Product development exposure
Finnish language skills
Experience working in Nordic markets

Location: Espoo, Finland
Working arrangement: On-site
Employment: Full-time
Seniority: Senior
Industry: Electronics
Salary: €5,500–€6,500 per month
Travel: Finland, the Nordics, and Europe

People Hive HR Consultancies LLC is acting as the recruitment partner for this vacancy. Applications will be handled confidentially and shared with the client as part of the recruitment process.

Job Reference: PH-ANS-101
Position: Aftersales Manager / Head of Aftersales