Job Description:

People Hive is supporting a global customer-experience outsourcing company in Greece in the search for five Czech/Slovak-speaking Customer Service Representatives for the a leading global travel platform Customer Service – Guest (CSG) team.

You will handle guest-facing support (booking issues, cancellations, questions and problem resolution) via phone, email and chat in a high-volume environment.

Critical Requirements

• Native or fluent Czech/Slovak (C1/C2) and good English (B2+)
• Customer-facing experience (customer service, hospitality, retail or similar)
• Excellent communication skills and service-oriented attitude
• Good computer literacy and ability to learn CRM tools quickly
• Willingness to work shifts, including weekends
• Already based in Greece with a stable cable internet connection

Benefits

• €50 meal allowance
• Performance bonus of 4–11% after training
• Extra pay for Sundays, public holidays and shifts after 10 PM

Location: Greece

Languages required: Czech/Slovak (native or fluent, C1/C2) and English (B2+)

Working arrangement: Remote (candidates must already be based in Greece)

Employment: Full-time, 3-week training (start: Groups on 4 Sept, 18 Sept, 2 Oct and 16 Oct)

Salary: €1,300 per month (x14 salaries, gross)

People Hive HR Consultancies LLC is acting as the recruitment partner for this vacancy. Applications will be handled confidentially and shared with the client as part of the recruitment process.

Job Reference: PH-DSR-131